FAQs

How long is my gift card valid for?

As of 31 March 2018, Crown Gift cards are valid for three (3) years from date of purchase. If you purchased a Crown Gift card prior to this date, your gift card is valid for twelve 12) months from date of purchase.

How can I order?

Orders are placed online. If you would prefer to make an order offline, an order form can be sent to you. Completed order forms can be returned via mail or fax along with a copy of your credit card and photo identification. Orders cannot be accepted via telephone.

How long will my order take?

In store pick up orders are processed in one (1) business day. Please allow more time during peak periods. If the postage option is selected a minimum of four - five (4 - 5) days is required. 

Can I pick up my order in person in Melbourne?

Click and Collect is available at Crown Gifts at Crown Melbourne. For further information please email crowngifts@crownmelbourne.com.au

Can I pick up my order in person in Perth?

Click and Collect is available on some items at the Crown Services Desk at Crown Perth.

Can I pick up my order in person in Sydney?

Click and Collect is available on some items at the Concerige Desk at Crown Towers Sydney.

For further information contact Crown Rewards on 1800 CROWN or email: crowngiftsperth@crownperth.com.au

Crown Perth Hotel Accommodation gift cards are not available for pick up however can be purchased online and shipped via Express Post.

How will my order be delivered?

For Australian deliveries, all gift cards are shipped via Express Post using the services of Australia Post. 'At Home' products are shipped via Regular Post or Express Post using the services of Australia Post.  For any purchases made from an overseas location, please contact us directly.  If you have not received your order within 7 days please contact us directly.

Can I change my delivery address?

Yes, you can change the nominated delivery address as long as the item has not already been shipped. If the incorrect delivery address is entered, please allow more time for your order to be delivered. 

How can I pay for my order?

We accept Visa, Mastercard and American Express.

PCI DSS Compliance

The world's major credit card schemes (VISA, MasterCard and American Express) have introduced the Payment Card Industry Data Security Standard (PCI-DSS) which is a global information security standard applying to all organisations that store, transmit or process credit card information. The standards have been developed to help protect our patrons and staff members from fraud and identity theft by ensuring that credit card data is handled securely throughout all transactions and interactions including Point of Sale, phone, online e-commerce and via email. Therefore, please refrain from sending credit card details via email to Crown Resorts.